RAC Approved Mobile Tyre Fitting

The RAC Service and Repair Customer Charter and Code of Conduct is the written standard every RAC approved business signs up to. It sets out what you can expect at each stage: how the booking is handled, what work is undertaken and how it is explained, how costs and charges are quoted and invoiced, and how staff treat you, including how a complaint is dealt with.

For a mobile tyre fit that translates directly. You are quoted before we set off, told what tyre is being fitted and why it is the right rating for the car, invoiced what you were quoted with no call-out charge added, and given a named route if you are unhappy. The Charter is why we put the price in writing on WhatsApp rather than at the kerb.

The code is approved under the Chartered Trading Standards Institute's Approved Code scheme, which means the RAC has to demonstrate that members actually comply, through annual inspections and complaint monitoring, to keep the approval.

See puncture repairs for how the standard applies to the commonest call-out, and about YourNewTyres for the business behind the vans.

Tell us first and we put it right, usually with a return visit the same day. If we cannot agree, the RAC code requires us to offer you Alternative Dispute Resolution through the National Conciliation Service, which is free to you and whose decision is binding on the business; you can still go to court afterwards if you choose. The route is printed on the invoice.

That is the single biggest practical difference between an approved business and an unapproved one. A van with no scheme behind it can simply stop answering the phone. A member of the RAC network cannot, because an unresolved complaint is reported to the RAC and the scheme can require an apology, a refund, a repair or a goodwill gesture, and remove the business if it will not comply.

In practice the commonest complaints are simple and fixed on the drive: a wheel that needs rebalancing, a pressure light that needs resetting, a valve core weeping. We would rather hear about it than have you live with it.

Call 0300 124 6981 or message on WhatsApp and it reaches the fitter on shift and the office. See wheel balancing for the commonest come-back and why it happens.

Every year. RAC engineers visit the business annually to check it still meets the standard in the Customer Charter, that the equipment, staff and paperwork are as they should be, and that the RAC branding is being used correctly. Fastlane Autocare's most recent RAC audit scored 100 per cent, and the certificate is displayed in the workshop reception at 232-254 Boundary Road, St Helens.

An annual inspection is what keeps a badge honest. A business that has let the standard slip is told what to fix; one that does not fix it loses the approval and the right to the logo. That is why you can ask any RAC approved business when it was last inspected and expect an answer.

The same annual cycle applies to the mobile side of the business, because the vans, the fitters and the records all belong to the inspected workshop.

See AA approved mobile tyre fitting for the separate AA inspection cycle.

The RAC Approved Garages network specifically includes mobile tyre repairers as a member category, alongside garages, used car dealers and mobile locksmiths, so the approval applies to mobile work in its own right. In our case it is held by Fastlane Autocare as a business, and YourNewTyres is that business's mobile tyre fitting arm: the same company, fitters, Charter and complaints route.

The annual inspection happens at the St Helens workshop because that is where the equipment, the records and the staff are based and where the vans run from. The standard the inspector checks, a price before the work, the work as described, an invoice that matches and a complaints route, applies directly to a tyre fitted on your drive.

Both certificates hang in the workshop reception, as the schemes require, so you can see them if you are ever passing Boundary Road.

See where we cover across the North West and North Wales, and all services for everything that falls under the same standard.

No. RAC approval is a standards scheme, not a pricing scheme or a membership benefit. The tyre prices are ours, fixed before we set off, with no call-out charge and no out-of-hours rate, and you do not need to be an RAC member to book. What the approval guarantees is that the price you are quoted is the price you pay and that you have a free dispute route if it is not.

We quote budget, mid-range and premium options in your size so you can see the gap and choose, and we say which suits the car. On two tyres or more the cost can be spread at 0 per cent with pay monthly, subject to status.

If you are an RAC member with a flat tyre, the RAC will typically fit your spare or recover the car; we are the people who bring the tyre and fit it where the car is, 24 hours a day, so the two are complementary rather than the same thing.

See budget vs premium tyres and pay monthly.

Two organisations, two separate inspections, and Fastlane Autocare holds both at 100 per cent. The RAC scheme is a Trading Standards approved code with a written Customer Charter, an annual inspection and a free, binding dispute service through the National Conciliation Service. The AA inspection looks at the workshop equipment, qualifications, paperwork, estimating and complaints handling, and the AA also audits the Motor Ombudsman's code network.

For a customer the two overlap almost entirely, because both exist to check the same things: that you are told the truth about what the car needs, quoted before the work and treated properly if something goes wrong. The RAC scheme is the one that names mobile tyre repairers as members and writes the dispute route into the paperwork.

Holding both is unusual, which is why the workshop wrote it up as the Double 100. It is not a reason to pay more; it is a reason to expect the job done as quoted.

See AA approved mobile tyre fitting for the AA side in full.

Yes. The annual RAC inspection covers staff, equipment and paperwork, including insurance and the waste carrier licence for old tyres. Every fitter is REACT trained, the NTDA roadside safety licence for working on live roads and hard shoulders, and the air con technicians hold the F-Gas qualification the law requires. Wheels are torqued by hand to the manufacturer's figure, never with an air gun.

The vans carry a tyre machine that will not mark an alloy, a computerised balancer, a TPMS programming tool, alignment gauges and locking wheel nut removal sockets, so the job done on your drive is the job a good workshop would do.

Qualifications matter most where you cannot see the work: inside the tyre on a puncture repair, on the torque wrench, in the coding of a battery or a sensor. The inspection is of the process that gets those right.

See REACT trained tyre fitters and F-Gas trained air con technicians.

The National Conciliation Service is the independent Alternative Dispute Resolution body that RAC approved businesses must offer their customers when a complaint cannot be settled directly. It is free to the customer, its decision is binding on the business, and using it does not stop you going to court afterwards if you are still unhappy.

Conciliation means a trained, independent case handler looks at what both sides say, the invoice, the quote and any photographs, and reaches a decision. Because the business has agreed in advance to be bound by it, a customer does not need a solicitor or a small claims fee to get a fair answer.

It is rarely needed, because most problems are fixed with a return visit, but its existence is what makes the code worth something: a member cannot simply ignore a complaint and wait for the customer to give up.

The route is printed on our invoice. Call 0300 124 6981 first and we will almost always sort it before it gets anywhere near a conciliator. See contact us.

Yes. The approval is of the business, so every service we bring to your door is under the same Charter: tyre fitting, puncture repairs to BS AU 159, balancing, alignment, TPMS sensors, locking wheel nut removal, battery fitting, air con regas and fleet accounts. Each is quoted before the work, done as quoted and covered by the same dispute route.

Fleet customers get the same standard across a whole yard, with an inspection report per vehicle that evidences it for a roadside check or an operator's licence audit.

That is why we do not carry separate badges for separate services: one inspected business, one promise.

See fleet tyre fitting and all services.

Yes. The RAC Approved Garages code is listed by the Chartered Trading Standards Institute as an approved code, the certificate is displayed in the Fastlane Autocare workshop reception at 232-254 Boundary Road, St Helens, and the audit result is written up on the Fastlane website. Ask us when the last inspection was and we will tell you.

It is worth doing with any business that shows an approval logo, because the logo is easy to copy and the annual inspection is not. A genuine member can tell you when it was inspected and what was checked.

The same goes for the AA approval, held alongside it.

See contact us if you would like to see the paperwork before you book.

A code of practice approved by the Chartered Trading Standards Institute is one the CTSI has examined and continues to monitor: the code sponsor, here the RAC, has to show that its members really comply, through inspections and complaint records, and can lose the approval if they do not. The RAC Approved Garages code has held that status since 2016.

It is the difference between a trade badge and a consumer protection scheme. A trade association can hand out a logo to anyone who pays; an approved code has to deliver measurable protections, a written charter, an inspection regime and a free dispute route, and prove it to Trading Standards on an ongoing basis.

For a customer it means the promises on this page are not ours alone. They are conditions of a scheme that a public body has approved and that the RAC has to enforce on its members, including us.

See AA approved mobile tyre fitting for the separate inspection that sits alongside it, and mobile tyre fitting for the job itself.